Customer Service Supervisor

Job Introduction

Adexen is mandated by one of its clients in the Pharmaceutical/FMCG industry to recruit a Customer Service Supervisor. The position is based in Lagos, Nigeria.

Responsibilities

• Manage orders, handle inquiries, check product availability, order entry and monitor material allocation in close contact with related parties within the company and keep the customer updated with regular information pertaining to orders shipments.
• Proactively manage credit, monitor overdue customer account, resolve account-related cases (e.g. debit, credit, maintain credit lines).
• Submit quotations to customers when requested, pro-active order taking to be done on a daily basis.
• Record and report Process non-conformance, Customers claims and Supplier.
• Monitor stock movement of raw materials & packaging in relation to production demand.
• Source and negotiate with suppliers in line with procurement policy.
• Place purchase orders and monitor delivery schedules.
• Interact and cooperate with relevant internal parties/service units
• Communicate actively with key clients and Sales Representatives
• Monitor and communicate vendor complaints and avoid future recurrence.
• Provide the performance report to the management
• Clarifies customer expectations and makes sure that they are met/exceeded, taking into account the company’s business interests.

Desired Skills and Experience

• First degree in Marketing, business administration or similar discipline.
• Minimum of 5 years' work experience with the last three years in Customer service/logistics in a Pharmaceutical company
• Advanced level Excel and computer knowledge/skills.
• Good planning, coordination, communication, interpersonal and problem-solving skills.

We thank all applicants however only those selected will be contacted.