Chief Operations Officer

Job Introduction

Adexen was mandated by a MicroFinance Bank to recruit a Chief Operations Officer for its operations. The position is based in Lagos.

Responsibilities

The Chief Operating Officer is responsible for planning, organizing, and controlling all the day-to-day operational activities of the Bank under the direction of the Chief Executive Officer. The position ensures that all operational aspects of the Bank's activities operate in a safe and sound manner in the best interest of shareholders, the Board of Directors, customers, employees, and the public.

 

▪ Responsible for the measurement and effectiveness of all processes internal and external.

▪ Provides Timely, accurate and complete reports on the operating conditions of the business.

▪ Guides and directs management in the development, production, promotion, of Opportunity International products and services.

▪ Administers the Management Contract and ensures that all deliverables are met per the agreement. ▪ Examines current business process and make necessary changes so the best practices and policies are in place.

▪ Prepares reports on a weekly and monthly basis relating to overall status of bank operations and whether or not objectives are being met.

▪ Directs the preparation of short-term and long-range plans and budgets based on broad organizational goals and growth objectives. 

▪ Creates the structure and processes necessary to manage the organization's current activities and its projected growth.

▪ Maintains a sound plan of corporate organization, establishing policies to ensure adequate management development and to provide for capable management succession.

▪ Develops and implements procedures and controls to ensure security and accountability and accurate information flow in the bank.

▪ Participates in the design of hardware and software systems to assist in the smooth and efficient flow of information.

▪ Establishes operating policies consistent with the Chief Executive Officer's broad policies and objectives and ensures their execution. 

▪ Evaluates the results of overall operations regularly and systematically and reports these results to the Chief Executive Officer.

▪ Ensures that the responsibilities, authorities, and accountability of all direct subordinates are defined and understood.

▪ Ensures that all organization activities and operations are carried out in compliance with regulatory standards.

▪ Supervises sales managers, all operations staff and exerts effective team building.

▪ Is responsible for the overall direction, coordination, and evaluation of bank Operations.

▪ Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. regulations and laws governing business operations

Desired Skills and Experience

▪ Bachelor's degree in any business related field

▪ Minimum of 7+ years progressive Banking or Savings & Loan ,Operations  and e business work experience, with a minimum of 5+ years in an executive leadership capacity. 

▪ Master’s degree will be an added advantage

▪ 10 years related experience and/or training; or equivalent combination of education and experience

▪ A strong understanding of regulatory compliance, commercial loan operations, loan processing, quality assurance, and loan servicing.

▪ Understanding of the concepts, standards and procedures relating to individual and group lending, at they pertain to micro-finance.

▪ Experience implementing microfinance products and services in an emerging market, and be able to lead creative service delivery in a sustainable manner, in areas with limited infrastructure.

▪ Knowledgeable of the principles, practices and legal issues relating to staff supervision and performance management, strategic planning and budget administration.

▪ Demonstrated ability to: understand/analyse performance/production data to identify improvement opportunities; manage complex projects that impact operations effectively and within time and budget; ensure policies, procedures, risk parameters and guidelines of organisation are met; communicate effectively both verbally and in writing. 

We thank all applicants however only those selected will be contacted.