Commercial Sales Executive

Job Introduction

Adexen is mandated by a leading Freight forwarding and logistics services company to recruit a Commercial Sales Executive. The role is based in Accra - Ghana.

Responsibilities

Successful candidate will be responsible for actively seeking out and engaging customer prospects to sell freight forwarding and logistics services.

The role includes revenue generation, securing profitable business deals, and managing key accounts to ensure customer satisfaction and retention.

The ideal candidate will have a solid understanding of the logistics and freight industry and be able to deliver tailored solutions to clients.

Key Responsibilities:

- Identify, develop, and secure new business opportunities in the freight forwarding and logistics market to consistently meet or exceed sales targets.

- Build and maintain strong, long-lasting customer relationships by providing exceptional service and tailored logistics solutions.

- Conduct thorough market research to identify potential clients and understand the competitive landscape.

- Prepare and deliver presentations and proposals to potential clients, showcasing the company's capabilities and benefits.

- Negotiate contract terms with clients and work closely with the operations team to ensure fulfillment of agreed upon services.

- Regularly meet with key accounts to understand their ongoing needs and to ensure their expectations are being met by the company's services.

- Proactively manage customer issues and concerns, working collaboratively with other departments to resolve them promptly.

- Collaborate with the marketing department to create targeted sales campaigns, promotional materials, and other marketing strategies to attract new customers.

- Keep abreast of the latest industry trends, regulatory changes, and best practices to provide clients with informed recommendations.

- Conduct post-sale follow-up to ensure customer satisfaction, encourage repeat business, and obtain customer referrals.

- Utilize a CRM system to manage sales pipeline, document customer interactions, and generate sales reports for management review.

Desired Skills and Experience

-Proven sales experience in the freight forwarding industry for 3-5 years.

- Strong understanding of sales performance metrics and the ability to close sales.

- Excellent communication, negotiation, and interpersonal skills.

- Ability to build rapport and maintain customer satisfaction.

- Experience in managing multiple accounts effectively.

- Must be results-driven and have a consistent track record of achieving revenue targets.

- Proficiency in Microsoft Office Suite and Customer Relationship Management (CRM) software.

- Bachelor’s degree in business administration, Logistics, or a related field is preferred.

Working Conditions:

- Primarily office-based with frequent travel to client sites and industry events.

- Extended hours may be required to achieve sales targets and meet client needs.

Compensation:

- Competitive base salary plus performance-based incentives.

We thank all applicants however only those selected will be contacted.