The General Manager will be responsible for leading the business unit, overseeing daily operations, and ensuring the delivery of world-class shipping agent services. The role includes managing customer relationships, optimizing operational performance, and ensuring compliance with industry standards. This position will play a key role in driving profitability, operational efficiency, and strategic growth of the business.
1. Operational Leadership:
- Oversee day-to-day operations of the shipping agent business unit, ensuring smooth handling of vessel agency services, cargo logistics, and client requirements.
- Implement and maintain operational policies to improve service efficiency, accuracy, and client satisfaction.
- Manage all aspects of vessel husbandry, port clearances, documentation, and cargo handling.
2. Business Development:
- Identify and develop new business opportunities with shipping lines, freight forwarders, and cargo owners.
- Build and maintain strong relationships with key stakeholders, including port authorities, customs, and maritime agencies.
- Drive growth by increasing market share, securing new contracts, and expanding service offerings.
3. Financial Management:
- Develop and implement financial strategies to achieve revenue growth, cost control, and profitability.
- Monitor financial performance, manage budgets, and provide regular financial reporting to the executive team.
- Ensure efficient cost control measures and optimize operational resources.
4.Team Management:
- Lead and manage a diverse team of operations, logistics, and customer service staff.
- Recruit, train, and develop talent to enhance the efficiency and capability of the business unit.
- Foster a positive and productive work environment, promoting collaboration and continuous improvement.
5. Regulatory Compliance:
- Ensure full compliance with Nigerian maritime laws, international shipping regulations, and environmental policies.
- Liaise with regulatory authorities, port authorities, customs, and other government agencies to ensure smooth operations.
- Stay updated on industry trends, shipping laws, and compliance requirements.
6. Client and Stakeholder Management:
- Act as the primary point of contact for high-profile clients, ensuring excellent service delivery.
- Resolve client issues promptly and efficiently, maintaining high levels of customer satisfaction.
- Develop long-term relationships with clients to foster repeat business and loyalty.
7. Strategic Planning:
- Work closely with senior management to develop long-term strategic goals for the business unit.
- Analyze market trends, competition, and industry developments to shape business strategy.
- Lead initiatives to expand into new markets or offer new services in line with company goals.
