Service Delivery Manager

Job Introduction

Adexen is mandated by a multi-national logistics company involved in transportation and logistics to recruit a Service Delivery Manager for its operations in Nigeria. The position is based in Lagos.

Responsibilities

The purpose of the job role is to maintain good relationships with clients and improve the company's services to keep them satisfied and ensure optimal client retention year in year out.

• Attend meetings with clients to build harmonious relationships with new and existing clients.
• Liaise with internal departments/stakeholders to ensure the client’s needs are fulfilled effectively.
• Provide expert advice to clients on cost-saving alternatives in the supply chain /logistics value chain.
• Process Form Ms and PAARs with respective banks of clients.
• Vet and correct (where necessary) Letters of Credit (LCs).
• Send daily abridged reports indicating activities at the port as well as at the client’s site.
• Follow up with suppliers/clients on timely receipt of shipping documents.
• Process and pay import duties (by simulation of duties timely) to avoid overpayment or underpayment.
• Train new staff to get them acquainted with/with the logistics business, its operations, and the value chain.
• Take up ad-hoc assignments as may be directed from time-to-time by Management.     
• Involves regular interactions with Management Team through the General Manager; Finance, Commercial, Operations, and Transport Teams; Commercial banks; Client’s suppliers and Regulatory Bodies: SON, NAFDAC, SSS, NESREA, NPA, NIMASA, NAQS, etc.

Desired Skills and Experience

• Bachelor’s Degree in a related discipline.
• Proficient in the use of Microsoft Office Suite.
• Minimum of 7–8 Years Cognate Experience.
• Possess strong interpersonal and communication skills.
• A good team player with the ability to understand new ideas quickly.
• Proficient in the use in Random Genesis Web application.
• Excellent time management skills and the ability to multi-task and prioritize work
• Attention to detail and problem-solving skills
• Strong organizational and planning skills

We thank all applicants however only those selected will be contacted.