Service Manager

Job Introduction

Adexen has been mandated by one of its clients a Multinational Automobile Company to recruit a Service Manager for its operations in Nigeria. The position is based in Lagos, Nigeria.

Responsibilities

• To achieve the highest possible level of customer satisfaction by providing consistent and efficient maintenance and repair services to the vehicles distributed by the company.
• Organize and supervise the activities of all allocated workshop staff in a safe and efficient manner in line with company policy and procedures.
• Ensure that all repair and service work performed in the Service Department is done in an efficient and correct manner in line with manufacturers’ and company policy and procedures
• Monitor and improve productive staff efficiency and workmanship sales to a minimum of 80% of available hours.
• Supervise and monitor the allocation of work to ensure that there are appropriate staff members with sufficient experience and technical ability.
• Propose, implement and monitor service procedures to improve the quality of repairs and servicing.
• Implement and maintain the Group operational practices as defined by management and company policy.
• Ensure the correct use of all communication equipment and manufacturers’ information by all Workshop staff.
• Ensure that all service and repair related literature and information are accurate and distributed to the Service Department staff.
• Complete and submit reports and analysis to management, manufacturers, and suppliers in an accurate and timely manner.
• Recommend improvements in facilities, equipment, and procedures within the Service Department.
• Handle customer service queries and complaints in a timely and efficient manner.
• Propose and implement marketing strategy in conjunction with the Parts Officer and Aftersales Manager of branches to increase service department sales.
• Regularly meet with the Parts Officer to assess and resolve parts and service-related issues, with minutes and action plan formally documented.
• Monitor and ensure that service department staff request the correct parts at all times.
• Supervise and monitor locally purchased goods and services ensuring that price and quality are in accordance with the company policy and standards.
• Promote and maintain a safe and clean working environment within the Service Department.
• Ensure all equipment and tools are used correctly, maintained and accounted for at all times.
• Ensure that all staff within the department adheres to company policies and procedures at all times.
• Train service staff to use tools, equipment, manufacturer’s manual and specification etc.
• Assess and recommend staff departmental training needs and requirements.
• Perform any other job-related duties that may be assigned by his/her direct manager

Desired Skills and Experience

• Bachelor degree in Mechanical or Electrical Engineering. A Master’s degree will be an added advantage.
• Between 8 – 10 years post-NYSC relevant work experience in the automobile service industry with a minimum of 3 years managerial experience
• Dynamic, self-motivated with good leadership qualities and an understanding of team management
• Possess strong organizational and time management skills
• Excellent knowledge of MS Packages.
• Abreast of current automotive engineering technology
• Have good interpersonal and communication skills
• Good understanding of accounting procedures

We thank all applicants however only those selected will be contacted.